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Small ISP Youmano: CRTC decision won’t force caps on users (yet)

November 17, 2011
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After spending years being frustrated by the awful customer service at Bell, I switched to Youmano for my internet earlier this year. I’ve gotten better speeds and a lower price (I save $24 a month from what Bell used to charge me) and have been really happy with the service.

After getting all types of conflicting views on what the CRTC’s decision on usage-based billing means, this afternoon I got an email from Youmano about the ruling, complete with an at times egregious use of all caps:

The CRTC recently published their decision regarding UBB [Usage Based Billing]. This decision was met with a considerable amount of fear and mistrust by consumers; and rightly so.

We wanted to take this opportunity to reassure all of our valued customers that we will continue to offer the best service available, industry-leading support, and affordable pricing.

Our commitment is to uncomplicate internet service and support our network members in connecting to everything fun, exciting, practical, necessary, frivolous, important. Part of that commitment includes keeping our packages UNLIMITED, wherever possible.

Our review of the CRTC decision DOES NOT, at this point, force us to cap our UNLIMITED services. If ever there is a substantial change to YOUMANO services, you will be informed well in advance and be provided every opportunity to fully exercise your rights as a consumer.

We at YOUMANO believe we are only as strong as the people who make up our network. Our commitment is always to you, the customer, and your free enjoyment of all the internet has to offer.
The YOUMANO Team

Other small ISPs like TekSavvy say the CRTC ruling might handcuff them. I guesss time will tell.

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