Earlier this week I questioned whether Bell customer service is incompetent or just part of a bigger problem at the company. Well, just two day after that, looks like we have an answer. Head on over to digitalhome.ca to read some maddening yet unsurprising confessions from a Bell customer service rep who fears they will lose their job for not falling in line with Bell’s anti-consumer behavior. Further reasons to never ever ever enter a contract with Bell.
Author: eliasmakos
Host of The Elias Makos Show on CJAD 800.
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Palm Pre: Full review
It wasn’t too long ago that Palm was hawking smartphones saddled with Microsoft’s lackluster Windows Mobile or an out-of-date and out-of-touch Palm OS. Actually they still are, with the Centro and Treo still out there, presumably selling dozens of units annually. But let’s put the past in the past, and focus on the Pre, Palm’s sorely needed entry in a market that’s very iPhone-centric. The phone launches in Canada exclusively on Bell on August 27, but some people who pre-ordered may be getting the device early. Bells says the smartphone will remain an exclusive until at least until the beginning of 2010.
If you’re like me and tried reading The New York Times
Dealing with Bell Canada’s customer support, as any Bell client would tell you, is an exercise in frustration. That frustration starts off the moment you call them and realize you need to deal with Emily, a computer who’s job it is to remove any positive vibes you’re feeling by the time you reach a human.
By the way, you can avoid talking to Emily by not talking. Don’t cough, don’t breathe loudly (She’ll think you’re saying something and ask you to repeat it) and just hold the line. Emily will assume you’re 80 years old and on a rotary dial telephone and patch you through to a human.
So today, when calling Bell again to ask why I’m still being charged for a home phone line that was cancelled in April, I had reached my wit’s end. Here’s one question I asked at the height of my frustration.
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Nintendo needs to embrace the iPhone
When Nintendo reported its earnings a couple of weeks ago, they finally conceded something I’ve been saying for months: That the iPhone is real competition for its Nintendo DS Lite and DSi. Unfortunately, Nintendo seems to own own up to things about as quickly as John Edwards.
Elias Makos 