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Apple iPhone Smartphones

What a day for the iPhone: New Facebook app & Yelp easter egg highlight Apple dominance [Video]

IMG_0089

As the trending topics on twitter and the posts on Facebook would indicate, you’ve already downloaded Facebook’s new iPhone app. If you haven’t, get a grip and do so immediately. And while you’re at it, download Yelp as well. These two apps are shining examples of why Apple will dominate the smartphone market for years to come.

Categories
Smartphones

Rogers continues to rip travelers off – but in a blatant, proud kind of way

Rogers today announced new SMS packs for Canadians who make the unfortunate choice of using their canuck phones abroad. The packs (not plans – you buy the texts up front and they can be used over 30 days) start at $10 for 20 messages. There’s also a $20 for 40 and $35 for 100 message pack available. Now while it’s nice that Rogers is doing something for travelers, that doesn’t change the fact that using your Canadian cell phone anywhere outside of Canada is a complete ripoff. How do you save money on your cell phone when traveling abroad?

Categories
eReaders

Sony still sucking at naming products, still trying to make eBooks irrelevant

Reader_WPWith great fanfare, Sony unveiled its new Reader Daily Edition device yesterday in Manhattan, its first true response to the Amazon Kindle. And after taking a good look at the news, I’m convinced of two things: Sony has stupid people naming their products, and the Reader Daily Edition is destined to stay a niche product.

Categories
Customer Service

Confessions of a Bell TV Customer Service Rep

Earlier this week I questioned whether Bell customer service is incompetent or just part of a bigger problem at the company. Well, just two day after that, looks like we have an answer. Head on over to digitalhome.ca to read some maddening yet unsurprising confessions from a Bell customer service rep who fears they will lose their job for not falling in line with Bell’s anti-consumer behavior. Further reasons to never ever ever enter a contract with Bell.

Categories
Smartphones

Palm Pre: Full review

The Palm Pre and its well-designed packaging.

It wasn’t too long ago that Palm was hawking smartphones saddled with Microsoft’s lackluster Windows Mobile or an out-of-date and out-of-touch Palm OS. Actually they still are, with the Centro and Treo still out there, presumably selling dozens of units annually. But let’s put the past in the past, and focus on the Pre, Palm’s sorely needed entry  in a market that’s very iPhone-centric. The phone launches in Canada exclusively on Bell on August 27, but some people who pre-ordered may be getting the device early. Bells says the smartphone will remain an exclusive until at least until the beginning of 2010.

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iPhone Uncategorized

New York Times iPhone App now serving up accelerometer-loving ads (Updated)

Visa Ad with floating offers
Visa ad with floating offers

If you’re like me and tried reading The New York Times on your iPhone today, you may have noticed a new addition: full-screen ads that react to you tilting the screen. The ad appeared after tapping to read an article on New York’s garment district.

Categories
Customer Service

Bell Canada: Incompetence or Culture of Evil?

Bell conversation

Dealing with Bell Canada’s customer support, as any Bell client would tell you, is an exercise in frustration. That frustration starts off the moment you call them and realize you need to deal with Emily, a computer who’s job it is to remove any positive vibes you’re feeling by the time you reach a human.

By the way, you can avoid talking to Emily by not talking. Don’t cough, don’t breathe loudly (She’ll think you’re saying something and ask you to repeat it) and just hold the line. Emily will assume you’re 80 years old and on a rotary dial telephone and patch you through to a human.

So today, when calling Bell again to ask why I’m still being charged for a home phone line that was cancelled in April, I had reached my wit’s end. Here’s one question I asked at the height of my frustration.

Categories
Video Games

Nintendo needs to embrace the iPhone

iphone-nes

When Nintendo reported its earnings a couple of weeks ago, they finally conceded something I’ve been saying for months: That the iPhone is real competition for its Nintendo DS Lite and DSi. Unfortunately, Nintendo seems to own own up to things about as quickly as John Edwards.