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Customer Service iPhone

Is Bell screwing up your iPhone activation?

As I’ve pointed out here and here, Bell has certainly earned its reputation of having Canada’s worst customer service. The company seems to have decided it would be more profitable to deceive drain the life out of its customers rather than make them happy.

So when a friend bought a new iPhone through Bell yesterday, I had to laugh when he told me he had to wait 24 hours for activation. 24 hours came and passed today, and his iPhone is still not fully functional. He was given a temporary number, but told not to use it by customer service. Which kinda sorta defeats the purpose of giving out a temporary number, but I digress. A search on Twitter  just now revealed another new Bell iPhone user with the same problem:

Screen shot 2009-11-05 at 9.03.43 PM

I remember getting my original grey market iPhone in 2007, my iPhone 3G in 208, and my iPhone 3GS this year, all with Rogers, and being activated within 15 minutes. Is this 24 hour+ wait normal for Bell minions customers? Or is a hiccup caused by the switch to Bell’s new HSPA+ network? Come to think of it, when I got my first cell phone, a Qualcomm QCP 2760 with Bell in the late 90s, it took forever to activate it, but it was Christmas day.

If you’ve bought a Bell or Telus iPhone, let me know how it’s going, and if you also had to wait a day for activation.